Power supply cable received wrong, not compatible with power supply

[andreag]

Hello,
I'm happy I received my new laptop today, however, I saw a mistake in the shipment:
the main line cable for power supply, the piece before the supplier has a wrong plug,
it is not compatible with the socket in the power supply itself.
The cable has the plug with D shape marked E55943, when power supply it has a socket
smaller, with 3 circular pins.

Could you send me a new cable with correct plug?
Can I use a compatible cable I have at home related to another laptop?
it is main line side, so I'm sure there are no issue...

Thanks
Andrea

 

[Ekans2011]

Hello,
I'm happy I received my new laptop today, however, I saw a mistake in the shipment:
the main line cable for power supply, the piece before the supplier has a wrong plug,
it is not compatible with the socket in the power supply itself.
The cable has the plug with D shape marked E55943, when power supply it has a socket
smaller, with 3 circular pins.

View attachment 41071

Could you send me a new cable with correct plug?
Can I use a compatible cable I have at home related to another laptop?
it is main line side, so I'm sure there are no issue...

Thanks
Andrea

Ciao, questo è il forum italiano e non è un supporto ufficiale PCS.

Devi contattare PCS direttamente per quel genere di problemi, i contatti li trovi su https://www.pcspecialist.it/

 

[andreag]

Chiedo scusa, essendo chiamato SUPPORTO TECNICO l'area del forum pensavo fosse a loro cura.
Nessun problema, già provveduto a scrivere al supporto tecnico dal sito.
Grazie!